Thursday, August 14, 2008

SRA Associates chooses Virtual Observer for call logging and quality monitoring

We are pleased to announce that SRA Associates, Inc., located in Hi-Nella, New Jersey, has selected CSI’s Virtual Observer for call logging and quality monitoring.

SRA Associates has a Samsung phone system and will be using the Virtual Observer Professional Logging Edition to capture all calls and to also automate their contact center's quality initiatives.

"From a standpoint of price and options that worked with our current phone environment, Virtual Observer made the most sense for our company."
- John Ciara, President, SRA Associates

SRA Associates is a nationally licensed and bonded receivables management services organization located in Southern New Jersey. Founded in 1994, SRA Associates quickly established a reputation for delivering superior debt liquidation results while also providing unmatched customer service.

SRA Associates has developed into one of the most dependable results-oriented service providers in the recoverables industry, offering a cost-effective extension to customers' in-house recovery efforts.
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