We are pleased to announce that SRA Associates, Inc., located in Hi-Nella, New Jersey, has selected CSI’s Virtual Observer for call logging and quality monitoring.
SRA Associates has a Samsung phone system and will be using the Virtual Observer Professional Logging Edition to capture all calls and to also automate their contact center's quality initiatives.
"From a standpoint of price and options that worked with our current phone environment, Virtual Observer made the most sense for our company."
- John Ciara, President, SRA Associates
SRA Associates is a nationally licensed and bonded receivables management services organization located in Southern New Jersey. Founded in 1994, SRA Associates quickly established a reputation for delivering superior debt liquidation results while also providing unmatched customer service.
SRA Associates has developed into one of the most dependable results-oriented service providers in the recoverables industry, offering a cost-effective extension to customers' in-house recovery efforts.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
We are pleased to announce that Advocate Physician Partners , located in Mt, Prospect, IL, has selected CSI's Virtual Observer Professio...
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
- FAQs: Add a frequently asked questions page on your website as part of a self-service initiative. Customers can reduce effort by quickly...
-
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
-
Companies have long relied on location, product innovation and pricing to gain a competitive advantage. However, customers can now find ne...
-
The cloud contact center layout presents a standard foundation to provide a stable and ever scalable platform, allowing customers an afforda...
No comments:
Post a Comment