Thursday, March 20, 2008

Latest from Avaya: New App Unifies Channel Partners, Road Warriors, At Home Workers & Corporate Employees

From CRMBUYER: New Avaya App Unifies Presence Info Across Multiple Channels

An excerpt from the article:
"The immediate use of Avaya's latest addition to its product line is likely to be corporate. For example, a company with many reps on the road would know how to best to reach each of its staff members at any particular moment -- by cell, instant message or e-mail.

Avaya has introduced Intelligence Presence, a new software application that gives users -- both in corporate environments and call centers -- the ability to view so-called presence information across multiple sources.

For example, it would allow a contact center rep engaged with a caller to see if a partner company had a rep available to provide answers about shipping schedules or rates."

CSI is an Avaya DevConnect Gold Partner.

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