From CRMBUYER: New Avaya App Unifies Presence Info Across Multiple Channels
An excerpt from the article:
"The immediate use of Avaya's latest addition to its product line is likely to be corporate. For example, a company with many reps on the road would know how to best to reach each of its staff members at any particular moment -- by cell, instant message or e-mail.
Avaya has introduced Intelligence Presence, a new software application that gives users -- both in corporate environments and call centers -- the ability to view so-called presence information across multiple sources.
For example, it would allow a contact center rep engaged with a caller to see if a partner company had a rep available to provide answers about shipping schedules or rates."
CSI is an Avaya DevConnect Gold Partner.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
Like tens of millions of teens across the world, 15-year-old Emma rarely surfs the web or tries out new apps. Instead, she conducts her di...
-
The contact center and unified communications (UC) markets have undergone a major market consolidation, dramatically reducing the number o...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
-
Google has indexed many books, newspapers, photographic archives, images, videos, flash movies, PDFs, etc., and now they've added full a... -
CSI's Product Development manager speaks about the various recording methods used to bring interaction voice data into the Virtual Obser...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
No comments:
Post a Comment