Federal credit union call center director gives feedback on Virtual Observer training

Lockheed Martin Federal Credit Union recently completed Virtual Observer training at their corporate location.

Here is a quote from Kara Fitzgerald, Director of Call Centers:

"I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!"