Monday, March 03, 2008

Federal credit union call center director gives feedback on Virtual Observer training

Lockheed Martin Federal Credit Union recently completed Virtual Observer training at their corporate location.

Here is a quote from Kara Fitzgerald, Director of Call Centers:

"I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!"

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