Friday, February 22, 2008

Growing catalog and internet company uses Virtual Observer for quality training

This came in this week from Stephen McDevitt, Call Center Manager for Cigars International:

"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount.

In our industry what separates one company from another is the level of service.

We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality.

After a lengthy due diligence we chose Coordinated Systems Inc’s Virtual Observer as the application to assist us in our quest to be number one.

Virtual Observer has provided us with exactly what we need to guide our representatives to success.

I have used several applications in my career and this system is as straightforward as you can get.

The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable."

What preceded this testimonial?

The best kind of lead, a referral from an extremely satisfied customer.

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