Wednesday, January 24, 2007

How smaller call centers can attain world class status

This case study was recently published on Contact Center World and tells the tale of a convenience store chain that was able to leverage emerging call center technologies and become a world class call center.

An interesting side note is that on the first day of using their new call recording system, Maverik, Inc. was able to use the recordings to help the police nab suspects who had perpetrated credit card fraud.

Click here to read this case study (requires registration on ContactCenterWorld)

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