Thursday, August 08, 2013

Reinventing our DMCC pricing model

News rang out over the wires yesterday about our breakthrough DMCC Discounting Program for Avaya Customers and VARs.


This Avaya-specific pricing adjustment which will present Avaya customers with the ability to purchase DMCC call recording licenses at a tremendous discount to further assist with the costs associated with Avaya DMCC and TSAPI licensing requirements.

The pricing adjustment, branded the "DMCC Discount", is designed to help maintain our position as market leader in providing high quality workforce optimization solutions (WFO) within an overall lowest cost of ownership philosophy.

The purchase price not only includes the DMCC call recording licenses, but also includes a bevy of call monitoring features, including scoring and evaluation, performance and trending dashboard analytics, Agent Portal and E-learning, PCI or HIPAA compliance, “VO Live” screen monitoring for agent assistance, and more. Other features available include workforce management, speech analytics, desktop analytics and more.

Avaya customers looking to transition from a legacy recording architecture to a more virtualized, software-only hub and spoke-style platform can do so by considering a DMCC recording method. DMCC recording solutions can be purchased through CSI or any of our Avaya business partners.

Read the complete news piece about our DMCC discounting program.





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