VO has always offered businesses the lowest cost of ownership in our space, a crowded space (over 30 competitors at last count!), mainly attributable to agile development, minimized overhead costs, fair pricing and managed expenses.
We've been able to scale VO to enterprises across multiple locations, globally, with hybrid voice system integration and mixed business needs.
- Virtual Observer customers enjoy painless upgrade paths to our latest version of product at zero software dollars. They pay only a nominal professional services fee to have the new system installed. This is in stark contrast to the expensive forced upgrade path our industry is used to.
- Agent development and training can now be accelerated with the introduction of VO's Agent Portal features, which brings the agent into the quality optimization process and actually humanizes the automated elements of quality monitoring.