Thursday, May 05, 2011

4.0 reasons to celebrate

Today CSI announced the newest version of our call recording and quality optimization solution, Virtual Observer Version 4.0

One of the most significant enhancements in our storied history (39 years in business) is the new web interface, which enables call playback, scoring, reporting and more from your browser.

Here are 4 more reasons to celebrate this announcement:

* All of the robust quality monitoring features of our client-server version have been carried over to the web version, in a user-friendly browser environment.

* Enhanced Dashboard Analytics. Our reporting has been overhauled to include an easier-to-use querying wizard and bundled dashboards for displaying groups of data with live real-time updating.

* Painless upgrade path for current customers. As always, current customers are brought along to the latest software release without costly upgrade fees.

* Call Insight Speech Analytics is available in the web interface as well, of course. The new reporting UI gives new meaning to "insight in action"!

Other sites reporting the news:

PR on the wires

CRMxChange

ContactCenterWorld

TelecomReseller

TMCnet

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