Thursday, July 23, 2009

Catholic Knights implements Virtual Observer to enhance agent training

We are pleased to announce that Catholic Knights, located in Milwaukee, WI, has selected CSI’s Virtual Observer Logger system for call recording and quality monitoring.

Joyce Brost , Facility Coordinator for Catholic Knights declared Virtual Observer a logical choice for their organization.

The system will be recording calls off of an Avaya switch in their contact center, providing the organization with the ability to evaluate calls, as well as provide agent feedback and training.

About Catholic Knights:
From 1885 to today, Catholic Knights has continued to grow and expand. Catholic Knights was formed as a fraternal benefit society, dedicated "to unite fraternally for social, benevolent and intellectual improvement of all practicing Roman Catholics of every profession, business and occupation."

Today, Catholic Knights is a vital Catholic membership organization. It attracts new members who want to be part of an organization that puts Catholic values into action and has significant benefits to offer its members. Catholic Knights is in a prominent position for significant growth as the organization takes on the challenges of the 21st century. Read more at

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