We are pleased to announce that Virtual Observer (VO) is now certified within the ShoreTel TPP (Technology Partner Program). Having successfully tested out our ShoreTel integration in the ShoreTel labs, VO's call logging engine is designed around ShoreTel Architecture, integrating with the ShoreTel System (TAPI) and runs on Windows Servers. VO provides the lowest cost of ownership in the industry for ShoreTel Call Recording.
More about ShoreTel's Technology Partner Program:
ShoreTel's growing eco-system of technology partners provide complementary products that extend ShoreTel’s Unified Communications system capabilities. Members offer hardware, software, and services that enable customers to enhance their communications and more fully leverage their investment in the network and in their voice system. By working with the Technology Partner's, ShoreTel's expansive network of channel partners can offer customers' comprehensive solutions to today's most challenging business communications needs.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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