Tuesday, May 13, 2008

30+ years later, one of our biggest differentiators is still our people

In trying to stand out from the crowd of call recording vendors, it helps to have a little history on our side. Being around since 1972 gives our management team quite a bit of experience in dealing with an up and down economy, rapidly changing technologies, and adapting to new marketplaces as needed.

Another differentiator is our ability to deliver rapid implementations. We have had customers up and running and recording calls within two days of getting the order. Installation and On-site training included.

What enables rapid implementation is the fact we've always taken pride in hiring only the right people - people with experience and insight into our customers' needs. People who treat each other like customers, and treat customers like partners.

Being able to thrive and constantly evolve over three decades requires a skilled workforce which is willing to adapt to an ever-changing technology landscape, as well as recruiting and training new members to the team, who often bring fresh, game-changing ideas.

Our people come from diverse backgrounds such as call center managers, classroom teachers, and call center technology engineers. This lends itself well to the way we relate so well with our customers. It's why we're able to maintain a 97.5% customer retention in a highly competitive marketplace. It's why our people are still our biggest differentiator.

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