CE Pro � AOL Customer Rep Shows Service Contract Providers What Not To Do
I think everyone's experienced at least a little bit of A-O-HELL frustration, haven't they? I haven't had an AOL account in eight years, but I still remember what it was like to try and cancel...and those disks in the mail....memories...
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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