This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Tuesday, February 28, 2006
New Call Center Industry Search Engine
If you look to the right of this post, you will see a search field. This belongs to a new call center industry search engine. You will also see a "cloud" of frequently searched terms that is updated based on actual search volume. If you conduct a search, you will see that you can send feedback on the results that will affect future rankings. I'm not sure how this will be safeguarded against people who unethically try to influence search engine rankings. Anyway, give it a test run....
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