10 Ways You Can Improve Customer Service Today

The quality of your customer service is directly related to your level of customer satisfaction, which — of course — is ultimately tied to your profits and business success.

10 ways you can improve #CustomerService today

Customer Experience Management: CX Vision Statement

Companies today have articulated mission statements that guide the organization. In utilities, many of these mission statements include language about providing a superior customer experience.

#CEX Vision Statement

Your Customer Contact Center Isn't A Cost: It's a Priority

Customers are unique — and your contact centers should reflect their diversity. When you go to your local grocery store do you notice how many kinds of the same products there are? How about the fact that many cars now look the same? This new shopper reality is called commoditization.
Customer Contact Center Is Not a Cost