1) Virtual Observer’s (VO) Web-based user interface is cleaner, modern and extremely easy to use, while maintaining predictive navigation and familiarity for users of the previous version. Users take to it extremely quickly. 
2) VO’s latest version is equipped with Dashboard Reporting, including many pre-loaded widgets which present Average Handle Time, Employee Performance Reports, First Call Resolution data and more, in real-time drill-down charts.
Please continue onto the new Virtual Observations to read the complete list of "5 reasons to love our fresh, updated WFO user interface"...
