We are pleased to announce that Nex-Tech, a telephone service provider headquartered in Hays, Kansas, has selected CSI’s Virtual Observer Professional for call logging, screen capture and quality monitoring. Nex-Tech will be using Virtual Observer to enhance customer service initiatives.
Amy Normandin, Nex-Tech's internet help desk supervisor, said "We chose Virtual Observer based on the features it offered, the fact that it would be easy to use & implement, and the price for the overall package".
About Nex-Tech:
Nex-Tech is a subsidiary of Rural Telephone, a leader in the telecommunications industry since 1951. The goal of Nex-Tech is to provide the highest quality service possible to our customers at affordable prices. Rural Telephone and Nex-Tech have provided services for 50 years.
Thursday, November 05, 2009
Subscribe to:
Posts (Atom)
Popular Posts
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
When customers purchase our call recording and quality monitoring solution, one of the most important considerations is whether or not to se...
-
From the Zendesk Blog : In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white ...
-
For Father's Day this year, my wife and son decided to take me to an independent coffee roaster in Bethel, CT. I was very excited to go ...
-
For comparison, KFC had a "thank you" rate of 84.9%. McDonald's rate was 78.4%, putting it in 14th place out of the 15 chain...
