Coordinated Systems, Inc. (CSI), of East Hartford, CT, is pleased to announce a series of functional enhancements to the latest release of Virtual Observer (VO) 3.0, a complete call center quality monitoring and call recording solution. Many of the enhancements are included with the base solution and will be deployed to the current customer base over the next few months. Other value added enhancements are available as add-on modules at a nominal cost for customers with active support agreements.
The most anticipated and exciting addition to the VO line up is “VO Live” – “VO Live” gives supervisors and managers a toolset to reach out and interact with agents on the fly and control agent desktops. “VO Live” includes three distinctive features: VO Live Desktop, VO Live Chat and VO Live Panel.
“VO Live Desktop” allows you to pop open an agents desktop on your screen to view or interact with them.
“VO Live Chat” allows instant messaging between you and your agents for textual conversation. Managers now can chat with an agent in real time and provide an agent with real time strategic consulting as they assist a caller.
“VO Live Panel” is a powerful tool that allows supervisors to view thumbnails of multiple agent desktops on one screen, and with a click they can view a full screen size of any thumbnail.
Wednesday, December 13, 2006
Friday, December 08, 2006
Upcoming Call Center Trade Shows
ICCM - www.callcenterdemo.com
February, 21-23, 2007
Miami, FL
ICCM - www.callcenterdemo.com
May 21-23, 2007
Dallas, TX
Call Center Summit
Jan. 22-25, 2007
Atlanta, GA
Will you be attending these call center industry trade shows?
February, 21-23, 2007
Miami, FL
ICCM - www.callcenterdemo.com
May 21-23, 2007
Dallas, TX
Call Center Summit
Jan. 22-25, 2007
Atlanta, GA
Will you be attending these call center industry trade shows?
Monday, December 04, 2006
Call Center Trade Magazines
I use this great new feature in Internet Explorer 7's tabbed browsing (of course Firefox did it first) - it allows you to store groups of bookmarks that you can open up all at once. For example, once such group I use is called "Call Center Trade Rags". This brings up my favorite news sources for the call center industry:
- Contact Professional
- Contact Center World
- CRM2DAY
- CrmXchange
- TMCnet
- Call Center Magazine
- Contact Professional
- Contact Center World
- CRM2DAY
- CrmXchange
- TMCnet
- Call Center Magazine
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