Recent call center expansions

DiaTri Opens Its Second national Call Center
DiaTri, the leader in national diagnostic network and scheduling services is pleased to announce the opening of its second national call center. This second call center will be located in the Tampa, FL area and will provide a very nice complement to DiaTri’s home office and call center based in the southern suburbs of Chicago, IL.

Harte-Hanks adding 500 permanent call center jobs
Texarkana will soon be home to a new call center that could employ as many as 500 permanent and up to 250 seasonal employees. Harte-Hanks is an international direct and targeted marketing company. Company officials say the facility was a strong factor, along with the community's enthusiasm for what is expected to be a boon to the local economy. Hiring has not yet begun for the new call center they hope to begin that process in the near future. They're expected to up and running sometime early next year.

Sovereign Bank to add more jobs to call center
Sovereign Bank today announced the expansion of its call center in New Bedford, Massachusetts. The bank will increase the call center’s second shift, which operates in the evening hours until 11 p.m. EST, adding more than 30 additional call center positions, an increase of 30% over the positions created last year.

AT&T opens new call center
The new Joplin AT&T call center opened Wednesday with nearly half of the construction completed and 180 of the estimated 600 employees the site ultimately needs at work.
When complete, the building will have 572 customer service workstations, 39 manager workstations and 26 back offices.

New call center to hire 100 more people in next 2 months
Results Bellingham handles inbound calls for two major clients in the health-care and energy industries, answering questions from those clients’ customers. About the jobs: Call Human Resources Manager Shawna Monroe at 671-0467, ext. 102. It has started training 30 new employees. to bring its work force to about 65. The company plans to add more than 100 people during the next two months to bring the work force to approximately 175. Results-Tel is a CSI customer and uses Virtual Observer for call recording and quality monitoring.

Virtual Observations' Greatest Hits

One of the best things you can do with Virtual Observer is to easily make "greatest hits" lists of their recorded calls with the best results. They can publish it to a cd, website, or their intranet and use it for training material. Agents can listen to it to hear a benchmark of what they can be striving for.

Just like that feature works, I thought I'd highlight the best blog posts we've done: our customer success stories. This will help customers see what kind of successes they can strive for with VO, and new prospects can be "trained" with real-life case studies.

Without any further introduction, here are links to the Greatest Hits from the "Virtual Observations" blog:

- Easing the fear of Big Brother

- Day-Timers, Inc. selects CSI for call center monitoring

- Crutchfield turns up the volume in its' call center

- Maverik leverages VoIP technology to build a world class call center

- Results Companies Inc. selects Virtual Observer to rapidly create better trained customer service agents

- Harry & David scale up their call quality monitoring for the holidays

- VoIP telecom provider implements Virtual Observer