Virtual Observer Call Recording Solution Now Rated Avaya Compliant

The Virtual Observer call recording and quality monitoring application is now compatible with key Avaya call center and IP telephony solutions (including DMCC/CMAPI)

We're pleased to announce today that Virtual Observer (VO) is now compliant with all call center telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.

VO is compliance-tested by Avaya for compatibility with Avaya Communication Manager 5.0 and Avaya Application Enablement Services R4.1. VO will now be able to offer DMCC (CMAPI) call recording -- recording through direct integration to the Avaya system, across multiple locations.

CSI has been delivering bulletproof call recording solutions for the Avaya Platform for many years, including implementations sold through their partners. The CSI partner channel continues to grow through strategic alignment with Avaya Platinum Business Partners.

CSI selected for Avaya DevConnect Program

We're pleased to announce we have been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.

This membership will also help us build our business by enabling us to leverage tight Avaya integration and a greater option of recording methodologies. We can build on Avaya resources and work more closely with them to deliver compliance-tested solutions to the market. We'll be able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line.