Virtual Observer phone systems compatibility

Virtual Observer (VO) connects to most popular phone systems. The following constitutes a partial list. Please feel free to contact us about other phone systems VO may connect to. VO also connects with any t1 line, any analog line, and many more.

Avaya - VO offers recording connectivity to all Avaya systems.

Cisco - VO offers VoIP connectivity with Cisco.

3com - VO offers VoIP connectivity with 3com systems.

Nortel - VoIP, digital, analog/tdm

Siemens - digital, analog/tdm

Mitel - VoIP, digital, analog/tdm

NEC

What phone systems do most of our call recording prospects have?

In the last few months, we've been getting a lot of Nortel inquiries. We're not sure why we're seeing this more frequently - but we are compatible with many different models of Nortel, so it's a good fit.

Our bread and butter compatibility has always been with Avaya phone systems - analog, digital and VoIP. We've got some tremendous success stories recently:

- Harry & David Avaya Success Story
- Results-Tel Avaya Success Story
- Crutchfield Electronics Avaya Success Story
- DayTimers Avaya Success Story

We're developing a good reputable customer base of Cisco and 3com as well. We've published a 3com success story you can check out.

We also have a good history working with Siemens and Mitel.

There are a ton of good references for each model phone systems, which our sales team will be glad to share within our sales process.

As many companies are moving to VoIP or considering switching to VoIP in the near future, in most scenarios, the transition to VoIP call recording can be a seamless one. As demands for specific models of newer phone systems increase, our labs will be sure to be testing and adding them to the ranks of our compatibility list.

Quality Monitoring Case Studies: Start Small and Think Big

We've got two distinct case studies that show the value and diveristy in what we can deliver to different customers. It's all relative to our "Start Small Think Big" philosophy of providing the right solution at the right time. Some of our competitors seem to force feature-overload on new customers to justify the high price tags. We'd prefer to sell our solution at a fair price, and keep the customer for life. This is also reflected in our pro-customer upgrade pricing: regular updates AND full version upgrades are provided at no charge for supported customers. Again, some of our competition will force their vulnerable customer base into what is basically a complete re-buy of the system at a price close to the original purchase price. Sound familiar?

The first case study. "Start Small" tells the tale of a convenience store chain who leverages the value of VoIP with call recording and quality assurance at an affordable price.

The second case study, "Think Big" examines how a large enterprise with 1000 agents are getting amazing value out of call monitoring with Virtual Observer.