Virtual Observer Earns ShoreTel Certification

We are pleased to announce that Virtual Observer (VO) is now certified within the ShoreTel TPP (Technology Partner Program). Having successfully tested out our ShoreTel integration in the ShoreTel labs, VO's call logging engine is designed around ShoreTel Architecture, integrating with the ShoreTel System (TAPI) and runs on Windows Servers. VO provides the lowest cost of ownership in the industry for ShoreTel Call Recording.

More about ShoreTel's Technology Partner Program:
ShoreTel's growing eco-system of technology partners provide complementary products that extend ShoreTel’s Unified Communications system capabilities. Members offer hardware, software, and services that enable customers to enhance their communications and more fully leverage their investment in the network and in their voice system. By working with the Technology Partner's, ShoreTel's expansive network of channel partners can offer customers' comprehensive solutions to today's most challenging business communications needs.

Announcing Reliable Call Recording for Shoretel

Shoretel is an emerging player in the VoIP phone system market.

We've heard from quite a number of Shoretel customers who have stated that the existing call recording systems available for Shoretel are not getting the job done.

Based on the market's demand for a reliable, robust call recording system for Shoretel phone systems, we are pleased to announce that we have a Shoretel Logger which is ready-to-implement today and we are committed to having a fully integrated Virtual Observer Professional (with quality assurance features) with Shoretel compatibility released by Q2 2008.

Virtual Observer Professional for Shoretel is a call logger with robust quality monitoring features: Evaluation, Performance Reporting, E-Learning, Screen Capture, Supervisor-Agent Chat, and much more.

Businesses can implement the Shoretel Logger today and turn on the quality monitoring features when they become available.

The system is modular, so they will be able to start small and think big, which is important to us.

We want all customers to be able to buy the right system for their requirements, and be able to add functionality as needed.