Federal credit union call center director gives feedback on Virtual Observer training

Lockheed Martin Federal Credit Union recently completed Virtual Observer training at their corporate location.

Here is a quote from Kara Fitzgerald, Director of Call Centers:

"I have had many experiences with call monitoring in the past. I LOVE Virtual Observer from its thumbnails of desktops to its ability to interact with employees while they are on a call. I also have positive comments for the training as it is tailored around who is attending. The more interactive the participants the better the training was. The trainer was excellent!"

Virtual Observations' Greatest Hits

One of the best things you can do with Virtual Observer is to easily make "greatest hits" lists of their recorded calls with the best results. They can publish it to a cd, website, or their intranet and use it for training material. Agents can listen to it to hear a benchmark of what they can be striving for.

Just like that feature works, I thought I'd highlight the best blog posts we've done: our customer success stories. This will help customers see what kind of successes they can strive for with VO, and new prospects can be "trained" with real-life case studies.

Without any further introduction, here are links to the Greatest Hits from the "Virtual Observations" blog:

- Easing the fear of Big Brother

- Day-Timers, Inc. selects CSI for call center monitoring

- Crutchfield turns up the volume in its' call center

- Maverik leverages VoIP technology to build a world class call center

- Results Companies Inc. selects Virtual Observer to rapidly create better trained customer service agents

- Harry & David scale up their call quality monitoring for the holidays

- VoIP telecom provider implements Virtual Observer