Did your company visit Call Center Demo in Miami?

If your company did attend, chances were you received a contest card at our booth. Our "Start Small Think Big" contest gave away Starbucks cards, Itunes gift cards, and the grand prize was a 30gb video iPod. The winners' list is now available by emailing our marketing team.

The promotion was designed to bring trade show traffic back to our website, and we received a great traffic boost in March because of it.

The "Start Small Think Big" contest drove traffic to two case studies:

- How Maverik, Inc. was able to implement a VoIP logger at an aggressively low cost of ownership, with plans to completely automate their quality assurance processes.

- How Results-Tel started by logging 500 agents with our full range of QA features, and quickly scaled to 1000 agents (with more to come).

We're currently seeking more events and venues to exhibit at. We know all of the big shows. If you know any vertical shows in the following areas, please leave a comment below or give us a call at 860-289-2151:

- healthcare
- banking / financial services
- ecommerce / retail / catalog
- call center services

Quality Monitoring Case Studies: Start Small and Think Big

We've got two distinct case studies that show the value and diveristy in what we can deliver to different customers. It's all relative to our "Start Small Think Big" philosophy of providing the right solution at the right time. Some of our competitors seem to force feature-overload on new customers to justify the high price tags. We'd prefer to sell our solution at a fair price, and keep the customer for life. This is also reflected in our pro-customer upgrade pricing: regular updates AND full version upgrades are provided at no charge for supported customers. Again, some of our competition will force their vulnerable customer base into what is basically a complete re-buy of the system at a price close to the original purchase price. Sound familiar?

The first case study. "Start Small" tells the tale of a convenience store chain who leverages the value of VoIP with call recording and quality assurance at an affordable price.

The second case study, "Think Big" examines how a large enterprise with 1000 agents are getting amazing value out of call monitoring with Virtual Observer.