Virtual Observer Tips: Dynamic User Layouts

Do you ever want to change the layout of your screen area during playback of calls?

With Virtual Observer's (VO) dynamic views, you can eliminate data windows, resize certain components, and save your current layout as a different or preferred layout.

The next time you go to use VO, the screen will appear as you saved it the last time.

If you need to bring back a screen element you had previously removed, don't worry, it is always available from the drop down menus.

Every VO user can thus have their own unique preferred user interface.

How flexible is the Virtual Observer UI?

Virtual Observer's user interface presents evaluators with a single unified screen that includes audio and screen capture playback as well as the evaluation form.

Virtual Observer delivers a “dynamic” screen layout in that it can be modified to create a customized look and feel that is most comfortable to each system user. Users can easily saved their preferred layouts, and the next time they login, they will be presented with the newly saved layout.

Screen layouts can be modified as follows:
· Sizable Window
· Docked or floating
· Show or hide
· Expand or contract
· Save screen layout
· Clear screen layout

Virtual Observer’s evaluation process allows users to listen to the recorded audio and watch the employee navigate through their screens while displaying the evaluation form one of three ways:

1) spreadsheet view.

2) side-by-side view.

3) single question view.