Listen Clear Realizes Rapid Return on Investment with Virtual Observer’s Cloud U-wfm solution in Their Growing Five9 Environment

SMB Cloud #WFM solution from CSI yields fast returns for ListenClear

Facing a challenge due to their surging growth rate, Listen Clear set out to find an affordable and scalable workforce management solution which would handle their spiking staffing numbers and help them field all calls. They were missing 20% of their call volume.

4 Power Apps to Manage Your Customer Experience Objectives

There are many productivity apps available on the Android or Apple marketplaces which can help
streamline a contact center supervisor's workday and even work in conjunction with the various technologies used to keep track of various customer experience strategies and objectives.

Evernote is an incredible tool which can be used for storing customer experience stories found on the web, collaborating with co-workers. You can setup a free account and use it on a PC, tablet or smartphone. All of your information is synced across all devices. You can even use it as a universal clipboard for easy pasting of common email replies, web chat responses, etc.
http://www.evernote.com

Pinterest is a wonderful service for capturing compelling customer experience visuals and thoughts. Search the app for "customer experience" and then pin the results for later reading, sharing or repurposing. Print new posters from the infographics which will help inspire, motivate and challenge your team.
http://www.pinterest.com

IFTTT allows you to save steps and do more by connecting "channels". For example, you can connect your "Pinterest" and "Gmail" channels to enable an email to be generated every time there is a new "customer experience" pin found. You could also connect a "YouTube" channel with "Evernote" to save any videos tagges with "customer experience" to an Evernote folder of the same name in your account. Have some fun with this one!
http://www.ifttt.com

Wunderlist is an easy-to-use task management app with sharing, sub-tasks and more built right in. Google Calendar syncing is built right in for syncing tasks within your calendar. Outlook compatibility is inevitable as Microsoft just bought this beautiful app. It's definitely worth tasking up all your customer experience intiatives and adding them to your timeline of goals.
http://www.wunderlist.com