Listen Clear Realizes Rapid Return on Investment with Virtual Observer’s Cloud U-wfm solution in Their Growing Five9 Environment

SMB Cloud #WFM solution from CSI yields fast returns for ListenClear

Facing a challenge due to their surging growth rate, Listen Clear set out to find an affordable and scalable workforce management solution which would handle their spiking staffing numbers and help them field all calls. They were missing 20% of their call volume.