Google has indexed many books, newspapers, photographic archives, images, videos, flash movies, PDFs, etc., and now they've added full archives of magazines. For example, I did a Google Book Search on "phone systems" and it returned a number of results from "Popular Mechanics".
A preview of the search results:
* New take-along telephone give you pushbutton calling to any number (1973)
* Here's Your Ultimate Telephone Center (1984)
* Phones on the Go (1984)
* How to Install Your Own Phone (1983)
* All of this technology can be understood if you know how the phone system beyond
the dial tone works. (1987)
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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