Some highlights:
* Results Group expanded their operation by opening 23 new contact centers across North America and Europe.
* Results Group needed a scalable call recording and quality monitoring solution that could accommodate their aggressive expansion and still provide excellent value to price.
• The number of successfully recorded calls has risen to more than one million calls per month
• Staffing levels have increased to more than 4,000 agents
• New agent training is completed in a fraction of the time
• Quality levels have risen dramatically
Please read the full Avaya success story here.
