Our second-design website has now been around for about 2.5 years, and has helped to achieve many of the intended marketing goals. Time to start planning version 3.0!
What has changed in the 2.5 years?
The first thing you could include in a list of what's different are websites which are now more dynamic, interactive, community-driven. Check out Digg.com for an example of the new media. News stories are posted, read, reviewed, shared, and the number of views count in the placement of the story amidst the entire volume of news. The community drives the content.
The second thing I'll mention is video. Every site seems to now either host their own user-generated videos or link to YouTube's.
The third thing is the social networks, such as LinkedIn for business networking and MySpace for personal networking.
I'm not sure if the next incarnation of csiworld will include any of these elements or devices. I have some ideas on what I'd like to improve and enhance. Looking for any other suggestions "the community" may offer.
If anyone has any fresh ideas for new content, please post a comment below.
FYI, this is our 100th post!
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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i got call center blog also, its " http://www.call-center-philippine.blogspot.com"
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Just browsing, very interesting.
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