I use this great new feature in Internet Explorer 7's tabbed browsing (of course Firefox did it first) - it allows you to store groups of bookmarks that you can open up all at once. For example, once such group I use is called "Call Center Trade Rags". This brings up my favorite news sources for the call center industry:
- Contact Professional
- Contact Center World
- CRM2DAY
- CrmXchange
- TMCnet
- Call Center Magazine
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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