Are you a customer of the call recording industry giants?
Have you recently seen your system become consolidated into a larger conglomerate of companies?
Companies who face uncertainty in the wake of the recent acquisitions worry about being supported or being forced to upgrade to the new, "better" brand. Of course, maintenance rates and add-on pricing may also increase. It's a valid concern.
Please post comments relative to your concerns and we'll discuss in more detail.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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