Meeting of the contact center minds in Foxboro, MA

CSI was excited to be exhibiting at the annual NECCF show in Foxboro, MA. Riding on the heels of releasing our fourth generation of product (VO4), a browser-based quality optimization solution, we were able to present our customer-friendly options to an audience of contact center professionals and executives from all over the Northeast and New England.

The NECCF is a non-profit organization and was founded in February 2001 by contact center executives and specialists who wanted an unbiased "user group" to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region.

We sent two key team members to the show who had a great day interacting with the attendees and other exhibitors, as well as some of our own customers from the region.

NECCF members (or anyone running a contact center, especially new centers) are also encouraged to download a whitepaper detailing some bullets relative to the benefits of implementing a call recording and quality monitoring system.