GameStop chooses Virtual Observer to boost quality monitoring initiative

We are pleased to announce that GameStop, Inc., with headquarters located in Grapevine, Texas, has selected CSI’s Virtual Observer call recording and quality monitoring solution for their Nortel phone system.

"We chose Virtual Observer because it offered the flexibility we needed for our growing customer support center. I found Virtual Obesrver to be an economical yet powerful call recording system that is very easy to use and can be easily expanded as our needs change."
- Kent Morris, Director of Customer Service, GameStop

GameStop is the world's largest video game retailer. The company operates 5,557 retail stores throughout the United States, Austria, Australia, Canada, Denmark, Finland, Germany, Italy, Ireland, New Zealand, Norway, Portugal, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom. The company also owns two e-commerce sites, GameStop.com and ebgames.com, and GameInformer(R) magazine, a leading multi-platform video game publication. GameStop Corp. sells new and used video game software, hardware and accessories for video game systems from Sony, Nintendo, and Microsoft. In addition, the company sells PC entertainment software, related accessories, and other merchandise.

ShoreTel VoIP News Round Up

We've gathered up some of the latest news relating to the ShoreTel VoIP phone system:

• ShoreTel Blog: Unified Communications Myths - Is UC Too Costly and Complex?
• Infomatics: ShoreTel Angles at R&D
• Microscope: From IPO to IP~ShoreTel CEO John Combs
• ShoreTel CEO: Courage Pays Off
• centredaily.com: Amazon, VMware, ShoreTel, Apple and Google Are Top Five Rated Vendors on VendorRate.com at LinuxWorld Conference & Expo 2008
• Network World: Out goes Cisco, in comes ShoreTel VoIP for the City of Oakland
• IP Business News: Phone System Architecture Matters
• TechWorld: Tracking the truth of unified communications
• TMCnet: ShoreTel Obtains Patents for IP Telephony, Multiple Switches
• TMCnet: Community Bank & Trust Improves Service and Reduces Costs with ShoreTel
• TMCnet: ShoreTel Gets 2008 IP Contact Center Technology Pioneer Award
• TechWorld: The lowdown on the Techworld product awards
• TMCnet: Televersal named as ShoreTel's distributor in Benelox
• No Jitter: VARs and SIs: The Arms and Legs of Unified Communications
• ARN: ShoreTel spreads channel communications with WhiteGold
• CRN: WhiteGold broadens product distribution with ShoreTel
• Techworld.com.au: Unified Communications Revising Competitive Advantage
• Network World: ShoreTel upgrades its call manager and adds new voice switches
• Fierce VoIP: ShoreTel shouts more UC, new switches
• IP Business: ShoreTel 8.0 Adds Video at Every Desktop
• VoIP-News: ShoreTel's Latest PBX Release Adds Video-Calling Capability
• Converge: ShoreTel Refines Unified Communications with Release 8.0
• Reseller News: Shoretel zeros in on education market

You can also visit the ShoreTel.com News Page or the ShoreTel Blog or you can view this real-time, dynamically updated rss feed (typically not viewable in your email or news readers, so come back to this blog post to view):



You can also read about the Virtual Observer Logger for ShoreTel.

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Boston Scientific chooses Virtual Observer for Avaya Call Recording & Quality Monitoring

We are pleased to announce that Boston Scientific, Inc., located in Natick, MA, has selected CSI’s Virtual Observer call recording and quality monitoring solution for recording calls off of their Avaya phone system in their Valenica, CA location (Neuromodulation division). "We are very excited about the opportunities that Virtual Observer will give us to bring our Customer Service Staff to the next level. Over the past several years we have focused on skills training, product knowledge as well as phone skills. VO will give us an opportunity to evaluate our individual representatives in this area and help them to improve their skills through real life interactions. We chose VO (and CSI) by features, price as well as meetings with the professional staff during our evaluation process."
- Gary Peyser, Director of Customer Service, Boston Scientific

Boston Scientifics’ pain management business is the innovation leader in less invasive microelectronic implantable technologies used to treat chronic neuropathic pain. The use of minute pulses of electricity delivered directly to nerves, known as Spinal Cord Stimulation, has been in use for more than 30 years.

Without the unwanted side effects and long term costs associated with pain medications, and less invasive than surgical procedures such as spinal fusion, Spinal Cord Stimulation is a reversible therapy that has helped thousands of people find relief from chronic pain.

For more information on pain management, please visit http://www.controlyourpain.com from Boston Scientific.

Please visit our website for more information on call recording solutions for the Avaya platform.