Boston Scientific chooses Virtual Observer for Avaya Call Recording & Quality Monitoring

We are pleased to announce that Boston Scientific, Inc., located in Natick, MA, has selected CSI’s Virtual Observer call recording and quality monitoring solution for recording calls off of their Avaya phone system in their Valenica, CA location (Neuromodulation division). "We are very excited about the opportunities that Virtual Observer will give us to bring our Customer Service Staff to the next level. Over the past several years we have focused on skills training, product knowledge as well as phone skills. VO will give us an opportunity to evaluate our individual representatives in this area and help them to improve their skills through real life interactions. We chose VO (and CSI) by features, price as well as meetings with the professional staff during our evaluation process."
- Gary Peyser, Director of Customer Service, Boston Scientific

Boston Scientifics’ pain management business is the innovation leader in less invasive microelectronic implantable technologies used to treat chronic neuropathic pain. The use of minute pulses of electricity delivered directly to nerves, known as Spinal Cord Stimulation, has been in use for more than 30 years.

Without the unwanted side effects and long term costs associated with pain medications, and less invasive than surgical procedures such as spinal fusion, Spinal Cord Stimulation is a reversible therapy that has helped thousands of people find relief from chronic pain.

For more information on pain management, please visit http://www.controlyourpain.com from Boston Scientific.

Please visit our website for more information on call recording solutions for the Avaya platform.