Another differentiator is our ability to deliver rapid implementations. We have had customers up and running and recording calls within two days of getting the order. Installation and On-site training included.
What enables rapid implementation is the fact we've always taken pride in hiring only the right people - people with experience and insight into our customers' needs. People who treat each other like customers, and treat customers like partners.
Being able to thrive and constantly evolve over three decades requires a skilled workforce which is willing to adapt to an ever-changing technology landscape, as well as recruiting and training new members to the team, who often bring fresh, game-changing ideas.
Our people come from diverse backgrounds such as call center managers, classroom teachers, and call center technology engineers. This lends itself well to the way we relate so well with our customers. It's why we're able to maintain a 97.5% customer retention in a highly competitive marketplace. It's why our people are still our biggest differentiator.
I agree that people are the biggest asset but this does not seem to be the case in business these days.
ReplyDeleteIf it was then companies would be offering more flexi time in the contact centre/ call centre and less hiring and firing.
It is sales that draws in customers, but it is the customer service that keeps them loyal to a company. We must have the technology and the personnel needed to provide. We should assemble a competent, efficient, effective call center and call answering system to suit your needs in keeping in touch with our client, and still provide them with that important human touch.
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