It wasn't that long ago that we first noticed fast food call centers would begin utilizing call recording solutions in their contact centers to improve order taking accuracy and customer service (I believe it was Wendy's). Another story crossed my desk today, this time detailing how a Pizza franchise has differentiated itself by routing all calls for all 41 locations to its' 800#, where 120 call center agents handle the orders, create accounts, and route the orders to each location.
Read the entire Pizza Chain Call Center article here
Read more related stories:
- The Long Distance Journey of a Fast Food Order
- Faster Food: A Call Center Transforms Drive-Through Service
- Call Centers Make Fast Food Faster
Subscribe to:
Post Comments (Atom)
Popular Posts
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
Like tens of millions of teens across the world, 15-year-old Emma rarely surfs the web or tries out new apps. Instead, she conducts her di...
-
The contact center and unified communications (UC) markets have undergone a major market consolidation, dramatically reducing the number o...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
-
Google has indexed many books, newspapers, photographic archives, images, videos, flash movies, PDFs, etc., and now they've added full a... -
CSI's Product Development manager speaks about the various recording methods used to bring interaction voice data into the Virtual Obser...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
No comments:
Post a Comment