We are still one of only a few (if any) call recording vendors who enable supported customers to obtain the latest and greatest version of product at no charge for software. We've upgraded 75% of our customer base and will continue to transition the rest of the VO customers with active maintenance contracts.
3.0 customers are also the beneficiaries of the additional features added to the existing product - for example, the Live Desktop feature set is an incredibly valuable tool for managing agents. This could have been a standalone add-on module, but the benefits are so great from a QA perspective and customer satisfaction standpoint, we had to include it as a standard feature. For more information about the Live Desktop functionality, please contact your CSI sales rep.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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