CSI's professional implementation and training team just returned from 4 successful onsite visits to new customers. Often taking on a consultative role with the new clients, we always try to help them get up and running as quickly as possible, beating expectations.
The marketing and sales department feels confident sending the trainers out to the field, as they usually convert new customers into new product champions, willing to become testimonials, case studies and referenceable contacts.
I'll be looking to talk more in-depth with these customers over time as take them from a new implementation to a long-term client that has achieved and sustained a rapid return on investment.
The four clients were of the following industries:
* hospital/medical center
* wireless provider
* insurance company
* non-profit agricultural organization
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real...
-
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
Like tens of millions of teens across the world, 15-year-old Emma rarely surfs the web or tries out new apps. Instead, she conducts her di...
-
The contact center and unified communications (UC) markets have undergone a major market consolidation, dramatically reducing the number o...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
-
Google has indexed many books, newspapers, photographic archives, images, videos, flash movies, PDFs, etc., and now they've added full a...
-
CSI's Product Development manager speaks about the various recording methods used to bring interaction voice data into the Virtual Obser...
-
There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
No comments:
Post a Comment