Came across this intriguing virtual customer service company in the latest issue of Business 2.0 magazine:
Company Name: Apptera
Based In: SAN BRUNO, CA
Concept: They eliminate phone-tree hell for thousands of midsize and small businesses. If you've bought Amtrak tickets over the phone, then you know "Julie," the virtual customer-service rep who didn't put you on hold, understood everything you said, and helped you book your tickets faster than you could have done it online. Unfortunately, Julie is a rarity in phone-based customer service, because the speech-recognition and transaction software that makes her so responsive costs more than most small companies can afford. Now comes Apptera, with the first off-the-shelf application that makes it possible to install a "Julie" at a fraction of the cost.
The article claims the system is less than $ 200k. Amtraks' "Julie" system reportedly cost more than a million dollars to implement.
I couldn't find any customer references on their site to try them out with.
Subscribe to:
Post Comments (Atom)
Popular Posts
-
The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
-
Like tens of millions of teens across the world, 15-year-old Emma rarely surfs the web or tries out new apps. Instead, she conducts her di...
-
The contact center and unified communications (UC) markets have undergone a major market consolidation, dramatically reducing the number o...
-
1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
-
Google has indexed many books, newspapers, photographic archives, images, videos, flash movies, PDFs, etc., and now they've added full a... -
CSI's Product Development manager speaks about the various recording methods used to bring interaction voice data into the Virtual Obser...
-
Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
-
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
-
* More is not always better: Dell opens more call centers ... * Iowa Expansion: Nordstrom to expand fulfillment ... * 1000 new jobs: New cal...
Hi Dude,
ReplyDeleteThe idea of the virtual customer service comes up with the need of the customers to connect with your client’s brand anytime they want. Customer service can be a true differentiator and a driver of both top line and bottom line growth. Thank you...