Occasionally, I try to take inventory of all of the various call center news portals, blogs and news sites which I have managed by Google Reader (a great tool for reading RSS feeds), and remove the ones whom I never read.
Here are some of the newer ones I've found which I'll be evaluating. If they provide interest, I'll then add them to Google Reader. If you've read them, let me know what you think by commenting below. Also, comment with other recommendations:
T1 Rex’s Business Telecom Explainer Blog
Call Center and Call Center Outsourcing Information and News
Light Reading: Networking the Telecom Industry
Total Telecom
New York Times Bits
Telecommunications Magazine
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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Hi. I just started a call center related blog that might fall into your or your reader's interests as well. Take a look at http://blog.c3oc.com/ -- I'd love comments!
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