Everyone in our industry reads the major telecom news vendors. I read all of them in my news feed reader. I've created a feed of the latest news items from the main call center news portals. You can bookmark this page and it will always be a fresh list of news. If your reader or email client doesn't support JavaScript, chances are you won't see this news feed. You can always click back to this blog post.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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