Besides this blog, there are many other blogs out there covering the call center industry. I've compiled a list:
Call Centre Confidential - Call Centre Confidential is my diary as a Team Manager. Next stop Bombay (and back).
Call Center Purgatory - Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
CallCenterScript - Call Center lessons and knowledge I've learned from owning a Top 50 Inbound and Outbound Call Center for 12 years.
Medical Insurance Call Center/Customer Service Reps
The Off Shore Call Center Invasion
Asterisk VoIP News
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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Thanks for placing a link back to Call Center Script. :-)
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