Opinion by Peter Post : Satisfactory customer service is largely up to the customer | www.azstarnet.com �
Is this article indicative of a larger trend in poor customer service? Not sure, but at the end of the article, the author poses some good suggestions on how to behave from the consumer side...create positive energy and you just might get it back!
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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