Google To Set Up Offices In Michigan
Could this be a call center for their new high speed wireless broadband access network? Just speculating because it's not as if any of their other services require phone interaction.
Most everything is routed through email for their AdWords operation, which generates 95% of their revenue. It certainly may be for "Checkout", their paypal-ish system. People like to talk about their money.
Google owns blogger, where I write this blog. Can't see them answering support calls for this.
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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