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The Dashboard Analytics feature set available in Virtual Observer 4.0 has many benefits for today's busy contact center: Gain real... -
I actually found two articles related to Netflix 's customer service operation. The gist is that they have removed email-based customer ...
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Like tens of millions of teens across the world, 15-year-old Emma rarely surfs the web or tries out new apps. Instead, she conducts her di...
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Inside CSI: In this edition of "Inside CSI", I am pleased to provide you with a few glimpses into a key member of our Support and ...
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1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
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The contact center and unified communications (UC) markets have undergone a major market consolidation, dramatically reducing the number o...
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Google has indexed many books, newspapers, photographic archives, images, videos, flash movies, PDFs, etc., and now they've added full a... -
CSI's Product Development manager speaks about the various recording methods used to bring interaction voice data into the Virtual Obser...
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There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
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Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the custo...
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