Top Five Call Center Openings and Growth

Being a bit tired of all of the stories of call center closings and jobs being eliminated, we decided to gather a handful of positive news stories regarding call centers that have announced job growth or new locations. Our source is Google News:

# 1: 300 employees.
New Call Center coming to Denison -

Hundreds of new jobs will soon be available in Grayson County. A call center just announced they'll set up their customer care base in Denison.

This morning Client Services Incorporated announced they'll open a call center at the Eisenhower Business Center in Denison. They'll use the space to house their customer care base. They plan to open in March and eventually employ 300 people.

# 2: Several Hundred jobs.
New call center to hold job fair

Hundreds of new jobs will soon be available in Grayson County. A call center just announced they'll set up their customer care base in Denison.

This morning Client Services Incorporated announced they'll open a call center at the Eisenhower Business Center in Denison. They'll use the space to house their customer care base. They plan to open in March and eventually employ 300 people.

# 3. 100-500 new jobs.

Silver City to Get New Call Center

A new call center here expects to have hired 100 people by February and will employ more than 500 once the center is in full operation.

Teleperformance USA of Salt Lake City, one of the largest contact center outsourcers in the country, said its call center will provide customer services for telecommunications giant Sprint.

"We have already hired some managers,'' said Roy J. Prasad, vice president of human resources. Hiring for customer service agents will begin in January.

# 4. 80 new jobs.

New Albany call center to add 80 jobs

Good news for job hunters, a new call center will bring about 80 jobs to Albany this spring. Hamilton Relay plans to put a call center in this strip mall on Dawson Road.

The Nebraska company says the center could expand to include more workers. Those workers will help deaf, hard of hearing, or speech disabled people use the telephone by relaying their typed messages to hearing people on the other end of the line.


# 5. 30 new jobs.

New Call Center to add 30 jobs

The promise of telephones ringing 24 hours a day sounds like progress to residents in Halstad, Minn.

The northwestern Minnesota town was recently selected by Onvoy, a Minneapolis-based telecommunications company, as the site for a new operator services call center.

Scheduled to open by early summer, the business will create up to 30 new jobs in the city of 600 people.

Spoke Software Adds 54 New Customers for On-Demand Information for Lead Generation and Sales Prospecting

From an article on TMCNET.com:

"Tuvox, an enterprise speech applications provider for call centers, also just recently joined the move to on-demand information for sales prospecting. Before selecting Spoke, Tuvox used an outsourcing account profiling firm which proved to be costly and required significant time investments. A more agile and successful marketing and sales process has been possible for Tuvox upon becoming a Spoke network user. Nick Ezzo, marketing manager noted that Spoke made it easy to find the right names, instantly add the contacts into the salesforce.com system and receive the detailed background information the company needs to personalize their marketing efforts."

While many companies regard "on demand web services" as a model for the future, many consider it to be a vital part of doing business today. In call center terms, customer databases could always contain live, real-time updated information. In a predictive dialing scenario, on demand data would ensure a much higher accuracy rate.

Day-Timers, Inc. selects CSI for call center monitoring

Day-Timers' contact center implements quality assurance solution

Day-Timers, Inc. selects Coordinated Systems, Inc. to provide call center quality assurance and call recording solution.

Coordinated Systems, Inc. (CSI) , a leading provider of call center quality assurance solutions, proudly announces that Day-Timers, Inc. has selected CSI's Virtual Observer solution. Virtual Observer will be installed in the Lehigh Valley, PA call center and will allow Day-Timers, Inc. the ability to record customer interactions, evaluate the events, deliver relevant training content to employees and generate powerful analytics.

Virtual Observer (VO) is in its 3.0 release, and includes random sample call recording, screen capture and evaluation in the professional version. Day-Timers also opted for the E-learning module, which will be key in accelerating the performance improvement of the call center team. VO will also integrate with SMDR to allow for further data reporting capabilities.

Steve Addy of Day Timers understands the importance of call evaluation and was eager to bring call recording into their call center. After CSI demonstrated the E-learning functionality of Virtual Observer, Steve knew he had to make the decision to purchase a solution. He performed his due diligence and looked at several other call recording vendors, many whom were much more expensive and included many extra features that seemed beyond what was really needed. Read more here...

Good customer service does happen - CNET reviews

This was an article that came across my desk today. Always looking for the positive stuff:

From CNET --

"Pardon me while I faint. I just finished experiencing good customer service. And it was with Apple. It had to do with a difficulty downloading one of its new video versions of the TV series Lost.

My wife recently started watching the series off the TiVo, but I hadn't seen all the episodes. So I figured I'd give it a whirl, and I bought a couple of episodes from iTunes to help me catch up. They aren't the greatest quality at full screen on my laptop, but they're tolerable. And at two bucks a pop for three episodes, they're cheaper than a microbrew--and lasted longer.

However, I had not accounted for the circa-September 1940 electrical wiring in my house. Occasionally when I have the dimmer at the wrong level on my lights, it interferes with the DSL. Needless to say, I had a download of one episode interrupted when I switched on the lights. I had lost an episode of Lost"....read more on Cnet