We're going to be setting up a web-based contest where users can submit business ideas and win a chance to see it through to development and taken to market. We have the resources, skill sets, and structure to launch a successful new venture. We're looking for creative ideas that are fun, smart, and launch-able.
The ideas should focus on the call center market, but do not necessarily need to be related to contact center quality assurance.
This will be formally introduced in the coming weeks, but if you want to get a heads up, you can simply fill out the email signup form on the right -->
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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