Here's wishing everyone's family, co-workers and friends a safe and bountiful thanksgiving holiday.
With the holidays coming up, here are a few worthy charities if you'll consider making someone's season bright:
American Cancer Society
Toys for Tots
March of Dimes
Red Cross
Foodshare Connecticut
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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Popular Posts
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While these axioms tend to be overused, they are nevertheless true. When it comes to the contact center, many business owners and managers...
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Contact center supervisors are now using Speech Analytics to automate the process of identifying the calls they really want to listen to. ...
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There isn't much room for customer service mistakes these days. After all, every business has a CRM system, a quality moni...
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1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goe...
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A personalized, engaging customer experience is critical for the success of any marketing initiative in the modern landscape. Top 50 #Cu...
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Like tens of millions of teens across the world, 15-year-old Emma rarely surfs the web or tries out new apps. Instead, she conducts her di...
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