Vacation is over and soon we'll be publishing more call center experiences and stories. As expected, web traffic decreased dramatically, and I'm sure that's parallel with call center activities.
In the meanwhile, if anyone is looking for a high end, wireless ready, widescreen, powerful centrino notebook computer, check out the Vayabook. "Vaya" is spanish for "Go". It's what this blog is typed on, and usually from a variety of locations: the office, Panera Bread, my bedroom, etc...
Go Mobile!
This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.
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