Contact Center Observer

This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.

Thursday, October 30, 2008

Virtual Observations Greatest Hits, Volume Two

Digging into our web analytics, we're pleased to bring you a list of the top ten most-read blog posts from our four years of blogging:

- Top 5 Motivational Quotes for Call Center Employees

- Harry & David Scale Up Their Call Quality For the Holidays

- Do You Hear What I Hear?

- What Makes a Good Partnership?

- Announcing Reliable Call Recording for ShoreTel

- Federal Credit Union Call Center

- SMDR Integration Benefits

- Leading Pharmacy Claims Management Company Chooses Virtual Observer

- CSI Selected for Avaya DevConnect Program

- Fast Food Call Centers Emerging




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